Shipping policy

SHIPPING POLICY — CHAPTER TWO

Seller identification The Chapter Two online store is operated by SARL DRESS CODE PRODUCTIONS, a limited liability company (SARL) with share capital of 1,000 euros, whose registered office is located at 13 Boulevard Guynemer, 06240 Beausoleil, France, registered with the Nice Trade and Companies Register under SIRET number 980 215 354 00013, intra-Community VAT number FR88980215354, EORI number FR980215354 (hereinafter "Chapter Two," "we," "us," "our"). For any questions regarding your delivery, you may contact us at hello@chaptertwo.fr.

This shipping policy applies to any order placed on the Chapter Two website, regardless of delivery destination: mainland France, European Union, or international.

1. DELIVERY ZONES

We deliver orders to mainland France, the European Union, and internationally.

2. ORDER PREPARATION TIME

All orders are prepared and shipped within 24 to 48 hours (1 to 2 business days) from confirmation of your order and validation of payment, excluding Sundays and public holidays.

This preparation time is in addition to the transit time indicated in Article 4 below.

3. CARRIERS

Depending on the destination and the option chosen when placing your order, your packages are shipped by one of the following carriers: Colissimo (La Poste), Chronopost, DPD, Mondial Relay (pickup point delivery), DHL, UPS, or FedEx.

4. DELIVERY COSTS AND TIMEFRAMES

4.1 Mainland France

  • Free delivery for purchases of €60 or more.
  • Below this amount: delivery costs calculated automatically at checkout, based on the weight and volume of your order and the destination.
  • Estimated delivery time: 2 to 5 business days after shipment.

4.2 European Union

  • Free delivery for purchases of €100 or more.
  • Below this amount: delivery costs calculated automatically at checkout, based on the weight and volume of your order and the destination country.
  • Estimated delivery time: 3 to 7 business days after shipment.

4.3 International (outside the European Union)

  • Free delivery for purchases of €250 or more.
  • Below this amount: delivery costs calculated automatically at checkout, based on the weight and volume of your order and the destination country.
  • Estimated delivery time: 5 to 15 business days after shipment, varying depending on the destination and local customs procedures.

The exact amount of delivery costs, when applicable, is calculated automatically at checkout based on the weight and volume of your order and the destination country, and is communicated to you before final confirmation of your order, at checkout.

The timeframes indicated above are estimated transit times and do not constitute a firm commitment within the meaning of Article L216-1 of the French Consumer Code; they are given exclusive of exceptional circumstances beyond our control (strikes, weather events, customs delays, etc.).

5. ORDER TRACKING

As soon as your order is shipped, a confirmation email containing a tracking number is automatically sent to you, allowing you to track your package's progress with the relevant carrier.

6. INTERNATIONAL DELIVERIES OUTSIDE THE EUROPEAN UNION — CUSTOMS AND TAXES

For any order delivered outside the European Union, your package may be subject to customs duties, import taxes, or additional administrative fees, as set by the customs authorities of the destination country.

These fees are payable upon delivery and remain entirely your responsibility (Incoterm DAP – Delivered At Place). Chapter Two cannot anticipate or cover the amount of these fees, which vary according to the regulations in force in each country. We invite you to inquire with your local customs authorities before placing an order.

7. DELIVERY SECURITY

Given the nature of our products, our packages are shipped in discreet, carefully prepared packaging. Delivery methods (drop-off at a pickup point, signature-required delivery depending on the carrier) are those offered as standard by our partner carriers, with no additional conditions or distinctions based on order value.

In accordance with Article L216-4 of the French Consumer Code, the transfer of risk of loss or damage to the goods occurs only when you, or a third party designated by you other than the carrier, take physical possession of the item. Until such actual possession is taken, transport-related risks are borne by Chapter Two.

8. ERROR IN DELIVERY ADDRESS

It is your responsibility to verify the accuracy of the delivery information (address, recipient contact details) when confirming your order.

In the event of an error or inaccuracy in the delivery address you provided, resulting in the package being returned to the sender or lost, the costs of reshipping or, where applicable, replacing the package remain your responsibility.

9. PACKAGE LOST OR DAMAGED DURING TRANSIT

If your package is confirmed by the carrier to be lost or damaged during transit, and this loss or damage is not attributable to an error in the delivery information you provided, we offer you, free of charge:

  • replacement of the ordered item, subject to stock availability; or
  • if unavailable, a full refund of your order.

We invite you to report any missing or damaged package to us as soon as possible at hello@chaptertwo.fr, attaching any useful evidence if possible (photos, tracking number).

10. COMPLAINTS

For any questions or complaints regarding the shipping or delivery of your order, you may contact our customer service at hello@chaptertwo.fr. We are committed to handling your request as promptly as possible.

For cross-border disputes within the European Union, you may also use the European online dispute resolution platform, accessible at https://ec.europa.eu/consumers/odr.