Terms of sale
GENERAL TERMS AND CONDITIONS OF SALE — CHAPTER TWO
Seller identification The Chapter Two online store is operated by SARL DRESS CODE PRODUCTIONS, a limited liability company (SARL) with share capital of 1,000 euros, whose registered office is located at 13 Boulevard Guynemer, 06240 Beausoleil, France, registered with the Nice Trade and Companies Register under SIRET number 980 215 354 00013, intra-Community VAT number FR88980215354, EORI number FR980215354 (hereinafter "Chapter Two," "we," "us," "our"). For any questions, you may contact us at hello@chaptertwo.fr.
1. PURPOSE AND SCOPE
These general terms and conditions of sale (hereinafter the "Terms") set out the rights and obligations of the parties in connection with the online sale of products offered by Chapter Two on its website (hereinafter the "Site").
These Terms apply to any order placed on the Site by a consumer, i.e. any natural person acting for purposes outside their trade, business, craft, or profession. The Site is reserved exclusively for sales to individuals; it is not intended for sales to professionals or for the needs of a professional activity.
These Terms apply regardless of the order's delivery destination: mainland France, European Union, or international.
Chapter Two reserves the right to adapt or modify these Terms at any time. The applicable Terms are those in effect on the date the customer places the order.
2. ACCEPTANCE OF THE TERMS
Confirming an order on the Site constitutes full and unreserved acceptance of these Terms by the customer. The customer acknowledges having read these Terms before placing an order and declares that they accept them without reservation.
These Terms are accessible at all times on the Site and prevail, where applicable, over any other version or any conflicting document.
3. PRODUCTS
The products offered for sale on the Site are jewelry and accessories, described and presented as accurately as possible on each product page (photographs, description, materials, dimensions, price). Photographs illustrating the products have no contractual value and shall not engage Chapter Two's liability in the event of minor differences related, in particular, to display on the customer's screen.
Our product offers are valid as long as they are visible on the Site and within the limits of available stock.
3.1 Unavailability of a product after ordering If an ordered product proves to be unavailable after the order is confirmed, the customer will be informed by email or telephone as soon as possible. The customer will then be offered, at their choice: maintaining the order with a delayed shipping date pending restocking, replacement of the item with an equivalent product, or cancellation of the order with a full refund within 14 days.
3.2 Personalized jewelry Some products may be personalized or custom-made at the customer's request (engraving, sizing, choice of materials or stones, etc.). These products are specifically marked as such on their product page and are not eligible for the right of withdrawal, in accordance with Article 2 of our Return and Refund Policy.
4. PRICE
Product prices are stated inclusive of all taxes, excluding delivery costs, which are specified and added at checkout, before final confirmation of the order.
Prices are displayed and invoiced in the local currency corresponding to the customer's country, determined automatically based on their browsing location or the delivery destination provided. This conversion is provided for informational purposes only; the amount definitively owed is the one displayed in local currency at the time the order is confirmed. Exchange or conversion fees may, where applicable, be charged by the customer's bank or payment provider; such fees are beyond Chapter Two's control and remain the customer's responsibility.
Chapter Two reserves the right to change its prices at any time, it being understood that the price applicable to an order is the one in effect at the time the customer confirms it.
4.1 Promotional codes Chapter Two may occasionally offer promotional codes or discounts as part of commercial campaigns (welcome codes, private sales, seasonal offers, etc.). These codes are subject to the specific conditions specified when they are issued (validity period, eligible products, minimum purchase amount). Unless otherwise stated, promotional codes cannot be combined with one another, cannot be applied retroactively to an order already confirmed, and have no monetary value that could be refunded.
5. ORDERING
5.1 Ordering process To place an order, the customer selects the desired product(s), adds them to their cart, and then completes the successive steps of the checkout process: reviewing the cart contents, entering or confirming delivery and billing information, choosing a delivery method, and choosing a payment method.
The order is only definitively confirmed once payment has been confirmed. The customer declares that they have read and accepted these Terms before this final confirmation, which constitutes firm and definitive acceptance of the order, in accordance with Article 1127-2 of the French Civil Code regarding the "double-click" principle.
A confirmation email summarizing the essential characteristics of the order (products, price, delivery address) is sent to the customer as soon as possible after the order is confirmed.
5.2 Proof of transaction Chapter Two's computerized records are stored under reasonable security conditions and are considered proof of the communications, orders, and payments made between the parties, unless proven otherwise by the customer.
6. PAYMENT METHODS
Payment for the order is due immediately upon confirmation. Chapter Two offers the following payment methods:
- credit/debit card, via the secure Shopify Payments solution;
- PayPal;
- Apple Pay and Google Pay;
- installment payment, via the third-party solutions Klarna and/or Alma.
Installment payment via Klarna or Alma is subject to the general terms specific to these providers, which are independent of Chapter Two and which the customer is invited to review and accept separately when selecting this payment option. Chapter Two is not involved in the contractual relationship between the customer and these third-party payment providers.
All payment transactions are secure, and the customer's banking data is neither collected nor retained by Chapter Two.
7. DELIVERY
The terms, timeframes, and costs of delivery are detailed in our Shipping Policy, accessible on the Site, which forms an integral part of these Terms.
8. RIGHT OF WITHDRAWAL, RETURNS, AND REFUNDS
The conditions for exercising the right of withdrawal, the procedures for returns and refunds, and the applicable exclusions (notably for personalized jewelry), are detailed in our Return and Refund Policy, accessible on the Site, which forms an integral part of these Terms.
9. STORE CREDIT
Chapter Two does not sell gift cards for purchase. Only store credit may be issued, exclusively following a return, under the conditions described in our Return and Refund Policy. This store credit may be used on the Site and cannot be refunded in cash or transferred to a third party.
10. STATUTORY WARRANTIES
Independently of the right of withdrawal and the commercial return policy, all products purchased on the Site benefit from the following statutory warranties:
- the statutory warranty of conformity, provided for in Articles L217-3 et seq. of the French Consumer Code, for a period of 2 years from delivery of the item;
- the statutory warranty against hidden defects, provided for in Articles 1641 et seq. of the French Civil Code, for a period of 2 years from discovery of the defect.
These warranties apply even to personalized jewelry, which is excluded only from the right of withdrawal. To invoke one of these warranties, the customer may contact our customer service at hello@chaptertwo.fr. Full details are set out in our Return and Refund Policy.
11. LIABILITY
Chapter Two shall not be held liable for non-performance of the contract in the event of stock shortages or product unavailability, force majeure, total or partial disruption or strike affecting, in particular, postal services and means of transport, or in the event of fault on the part of the customer.
Chapter Two shall not be held liable for any inconvenience or damage inherent in the use of the internet network, including service interruptions, external intrusion, or the presence of computer viruses, nor in the event of misuse, use for professional purposes, or abnormal use or use inconsistent with the characteristics of the products sold.
In any event, Chapter Two's liability shall not exceed the amount actually paid by the customer for the order in question, except in the case of gross or intentional misconduct, or bodily injury.
12. FORCE MAJEURE
Chapter Two shall not be held liable for any delay or non-performance of its obligations where the cause of such delay or non-performance is related to a case of force majeure as defined by Article 1218 of the French Civil Code and the case law of French courts, including but not limited to: natural disasters, fires, internal or external strikes, epidemics, blockages of means of transport or supply, earthquakes, storms, floods, lightning, war, and acts or omissions of governmental or regulatory authorities.
13. INTELLECTUAL PROPERTY
All elements of the Site (text, photographs, illustrations, logos, trademarks, graphic elements, structure, etc.) are protected by intellectual property law and remain the exclusive property of Chapter Two or its partners. Any reproduction, representation, modification, publication, or adaptation of all or part of the Site's elements, by any means or process whatsoever, is prohibited without Chapter Two's prior written authorization.
Any unauthorized use of the Site or any of the elements it contains will be considered an infringement and may be subject to legal action.
14. PERSONAL DATA
Chapter Two collects and processes personal data in connection with the management of orders, deliveries, returns, and customer relations. Some of this data may be shared with our providers FASTOCHE (return management platform) and TREMAIL LOGISTICS FRANCE SAS (logistics warehouse), acting as data processors, as well as with the payment and shipping providers mentioned in Articles 6 and 7 above, solely for the purposes necessary to fulfill the order.
To learn more about the processing of your personal data and how to exercise your rights, please consult our Privacy Policy available on the Site.
15. COMPLAINTS AND MEDIATION
For any complaint, the customer may contact our customer service at hello@chaptertwo.fr. We are committed to handling any request as promptly as possible.
In accordance with Articles L616-1 et seq. of the French Consumer Code, if, despite our response, a dispute remains unresolved, the customer may use, free of charge, the following consumer mediation service: [TO BE COMPLETED: name of the approved mediator], whose contact details and procedures for referral are available at: [TO BE COMPLETED: mediator's website].
For cross-border disputes within the European Union, the customer may also use the European online dispute resolution platform, accessible at https://ec.europa.eu/consumers/odr.
16. APPLICABLE LAW AND JURISDICTION
These Terms are governed by French law.
In accordance with applicable consumer protection regulations, where the customer qualifies as a consumer, the provisions of these Terms may not have the effect of depriving them of the protection afforded by the mandatory provisions of the law of the country in which they have their habitual residence, if that law is more favorable to them.
In the event of a dispute, and failing an amicable resolution, the consumer customer may bring proceedings either before one of the courts with territorial jurisdiction under the French Code of Civil Procedure, or before the court of the place where they resided at the time the contract was concluded or the harmful event occurred.
17. MISCELLANEOUS PROVISIONS
Should any clause of these Terms be declared null or unenforceable pursuant to a law, regulation, or final court decision, it shall be deemed unwritten, and the remaining clauses shall remain in effect and retain their full binding force.
The fact that Chapter Two does not, at any given time, avail itself of any of these Terms shall not be interpreted as a waiver of its right to avail itself of them at a later time.